SHIPPING POLICY
At Household Market, we work to process and deliver your order as quickly and reliably as possible. Please review the information below regarding processing, delivery, tracking, and international orders.
Do you offer worldwide shipping?
Yes. Household Market ships to most countries worldwide.
Certain locations may have delivery restrictions or may not currently be supported by our shipping partners.
If you're unsure whether we can deliver to your location, please contact us at support@householdmarket.co before placing your order.
What are your processing times?
Orders are processed during normal business days, Monday through Friday, excluding holidays.
Most orders are processed and shipped within 1–3 business days after your order is placed.
During periods of unusually high order volume, promotions, holidays, or other exceptional circumstances, processing may take longer.
In some cases, processing may take up to 7 business days.
Once your order has shipped, you will receive a shipping confirmation email with your tracking information.
How long does shipping take?
Estimated standard shipping times after your order has been processed are:
USA & Canada: 8–12 business days
Europe & United Kingdom: 8–12 business days
Australia, New Zealand & Oceania: 8–12 business days
Latin America: 9–26 business days
Other International Destinations: 8–30 business days
Please note that these are estimated delivery times and are not guaranteed.
Actual delivery times may vary depending on your location, local courier, customs processing, weather conditions, transportation delays, holidays, flight availability, and other circumstances outside of our control.
Where can I find my tracking number?
Once your order has been shipped, you should receive a shipping confirmation email containing your tracking number.
Please allow some time for the tracking information to become active after receiving your shipping confirmation.
If you haven't received your tracking information or your tracking number isn't working, contact us at support@householdmarket.co and our team will be happy to assist you.
Where does Household Market ship from?
Household Market is a U.S.-based business.
To provide our customers with a broad selection of household products and efficiently serve customers in different regions, orders may be fulfilled from different fulfillment centers and warehouses depending on product availability and the customer's delivery location.
As a result, products within the same order may occasionally be shipped separately.
If an order is shipped in multiple packages, you may receive separate tracking information for each shipment.
Are there customs or import charges?
International orders may be subject to customs duties, import taxes, VAT, or other fees imposed by the destination country.
These charges are determined by local authorities and are outside of Household Market's control.
Unless otherwise stated during checkout, any applicable customs duties, import taxes, or similar charges are the responsibility of the customer.
We recommend checking your country's import requirements before placing an international order if you are unsure whether additional charges may apply.
Can I change my shipping address?
Please carefully review your shipping information before completing your purchase.
If you notice an error after placing your order, contact us as soon as possible at support@householdmarket.co.
We will make reasonable efforts to update your shipping information if your order has not yet been processed or shipped. However, once an order has entered fulfillment or has been handed over to the carrier, we cannot guarantee that the shipping address can be changed.
Household Market is not responsible for orders delivered to an incorrect address provided by the customer during checkout.
If the shipping error was caused by Household Market, we will work with you to resolve the issue.
What if my package appears to be lost?
If your tracking information has not updated for an extended period, please first check the tracking page provided by the carrier.
If there have been no tracking updates for 20 days, contact us at support@householdmarket.co so our team can review the shipment and determine the appropriate next steps.
If we determine that your package has been lost in transit, we will work with you to resolve the issue.
What if tracking says delivered, but I can't find my package?
If your tracking information shows that your package was delivered but you cannot locate it, please:
- Check around your property, mailbox, front door, garage, lobby, reception area, or mailroom.
- Check with other members of your household.
- Ask neighbors whether they accepted the package on your behalf.
- Contact the local carrier using your tracking number.
- Allow 1–2 business days, as some carriers may mark packages as delivered shortly before the final delivery occurs.
If you still cannot locate your package after these steps, please contact the local carrier and file a missing-package claim where applicable.
You can then contact us at support@householdmarket.co with your order number, tracking information, and any response you received from the carrier so we can assist you further.
Household Market is not responsible for packages that have been confirmed as delivered to the shipping address entered by the customer. However, we will make reasonable efforts to help you investigate delivery issues with the carrier.
What if my order arrives damaged?
If your order arrives damaged, please contact us at support@householdmarket.co as soon as possible.
Please include your:
- Order number
- Full name
- Description of the issue
- Photos or videos clearly showing the damaged product and packaging
Our customer support team will review the information and help determine the appropriate resolution.
What if my order contains multiple products?
Some Household Market products may be stored at different fulfillment locations.
If you purchase multiple products, your order may therefore arrive in separate packages and potentially on different days.
You may receive multiple tracking numbers when this occurs.
There is no need to worry if one package arrives before another. Please check the tracking information provided for each shipment.
Delivery Delays
Although we work with our shipping partners to provide reliable delivery estimates, delays can occasionally occur due to circumstances outside of our reasonable control.
These may include severe weather, customs processing, transportation disruptions, carrier delays, holidays, high shipping volumes, or other logistical events.
Household Market cannot guarantee exact delivery dates unless expressly stated otherwise.
CONTACT US
If you have any questions about your shipment or order, please contact us:
Household Market
Email: support@householdmarket.co
Business/Legal Name: Household Market
Address:
30 N GOULD STREET STE N
SHERIDAN, WY 82801
United States