REFUND POLICY
60-Day Return Policy
At Household Market, we want you to be satisfied with your purchase.
We offer a 60-day return window, beginning from the date your order is shown as delivered by the shipping carrier.
To be eligible for a return, your item must be:
- Unused and in its original condition
- Returned with all included parts and accessories
- In its original packaging
- Accompanied by your receipt or proof of purchase
Products that show excessive use, damage caused after delivery, missing components, or other signs that prevent the product from being resold may not qualify for a full refund.
How to Start a Return
All returns must be approved by Household Market before being shipped back.
Please do not send products back without authorization. Returns sent without prior approval may not be accepted or refunded.
To start a return:
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Email support@householdmarket.co with your order number and reason for the return.
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Our customer support team will review your request.
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If your return is approved, we will provide return instructions and the appropriate return address.
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Package the product securely, including all original parts, accessories, manuals, and packaging where applicable.
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Ship the product according to the return instructions provided by our team.
Please do not send returns to the business address listed at the bottom of this policy unless our customer support team specifically instructs you to do so.
Our business address and our return facility may be different.
Return Shipping
For returns resulting from a change of mind, ordering the wrong product, no longer wanting the item, or other reasons not caused by Household Market, the customer is responsible for return shipping costs.
We do not provide prepaid return shipping labels for customer-remorse returns unless otherwise stated.
We strongly recommend using a trackable shipping method when returning a product.
Household Market is not responsible for customer return shipments that are lost before reaching the designated return facility.
Damaged, Defective or Incorrect Items
Please inspect your order when it arrives.
If your product arrives damaged, defective, or different from what you ordered, contact us at support@householdmarket.co as soon as possible.
Please include:
- Your order number
- A description of the issue
- Clear photos or videos showing the problem
- Photos of the packaging where relevant
Our team will review the information and determine the appropriate resolution.
Depending on the circumstances, this may include a replacement, refund, or another appropriate solution at no additional cost to you.
Please do not dispose of a damaged or defective product until our team has reviewed your request, as additional information may be required.
Customer Remorse Returns
If you ordered the wrong product, changed your mind, or simply no longer want the item, you may request a return within the applicable 30-day return period.
The product must meet the eligibility requirements described in this policy.
Customers are responsible for return shipping costs for these returns.
Non-Returnable Items
Certain products may not be eligible for return due to hygiene, safety, customization, or other reasons.
Non-returnable products may include, where applicable:
- Personalized or customized products
- Gift cards
- Products marked as final sale
- Products that have been significantly used or damaged after delivery
- Products missing essential parts or components
- Certain hygiene-sensitive products after opening or use
Any product-specific return restrictions will be disclosed where appropriate.
If you are unsure whether your product can be returned, contact us at support@householdmarket.co.
Exchanges
If you would like a different product, model, size, color, or variation, please contact us at support@householdmarket.co.
Our team will let you know whether an exchange is available for your order.
Availability of exchanges depends on the product and current inventory.
Restocking Fees
Household Market does not charge a standard restocking fee for eligible returns.
However, a reduced refund may apply where legally permitted if a returned product is missing parts, accessories, packaging, or has been damaged or used beyond what is reasonably necessary to inspect the product.
We will notify you if your return does not qualify for a full refund.
Refunds
Once your return has been received and inspected, we will notify you regarding the status of your refund.
If approved, the refund will be issued to your original payment method.
Please allow your bank, credit card company, or payment provider additional time to process and post the refund to your account.
Depending on your financial institution, this may take several business days after Household Market issues the refund.
Shipping & Additional Charges
Unless otherwise required by applicable law or the return is due to an error by Household Market, refunds apply to the eligible cost of the returned product.
Original shipping charges and optional charges such as:
- Expedited shipping
- Priority processing
- Shipping protection or insurance
are generally non-refundable once those services have been provided.
Late or Missing Refunds
If we have confirmed that your refund has been issued but you have not received it yet, please first check with your bank, credit card company, or payment provider.
Refunds can take additional time to appear depending on the financial institution.
If you have completed these steps and still cannot locate your refund, contact us at support@householdmarket.co with your order number.
Our customer support team will assist you.
Order Cancellations
If you would like to cancel an order, contact us at support@householdmarket.co as soon as possible.
We will make reasonable efforts to cancel your order before it enters fulfillment.
However, we cannot guarantee cancellation once an order has been processed, packaged, or shipped.
If your order has already shipped, you may need to wait until it is delivered and then request a return in accordance with this Refund Policy.
Return Abuse & Fraud
Household Market reserves the right, where permitted by applicable law, to refuse returns or refunds involving suspected fraud, abuse, manipulation, or repeated misuse of our return policy.
This does not affect any statutory consumer rights that cannot legally be limited.
Consumer Rights
Nothing in this Refund Policy is intended to limit any mandatory consumer rights available to you under applicable law.
Depending on your location, you may have additional rights regarding defective products, cancellations, returns, or refunds.
CONTACT US
If you have questions about a return, replacement, exchange, or refund, please contact us:
Household Market
Email: support@householdmarket.co
Business/Legal Name: Household Market
Address:
30 N GOULD STREET STE N
SHERIDAN, WY 82801
United States